Agilis has been an essential investment for us as part of our IT support package to our employees.
As a small and time impoverished charity covering three counties in the south of England we rely on community based volunteers to deliver our service to domestic abuse victims. The volunteers and staff require technical support 'in the moment' to safely use IT equipment and software remotely from their own homes and satellite locations, we struggled with this historically and this posed a risk to the continued expansion of our organisation.
We have found employing a company such as Agilis to become this resource has been much more responsive, reliable and cost effective for our team than relying on intermittent support from volunteers or friends of friends. Our manager is spending less time 'skill searching' in a reactive way to IT problems and our procedures for performing online or digital tasks have streamlined using the guidance of specialist support technicians from the Agilis team.
We understand a lot more about the equipment we are using day to day and have been empowered over time to also tackle some of the small IT challenges for ourselves."